Shipping & Return


once payment is cleared it will take an estimated 6-8 weeks (sometimes longer if specified) before delivery as each SIMONE PALMERS piece available on our online shop is made to order. If you require assistance, please contact our customer service team at 

Orders are shipped by DHL. We may sometimes use other couriers. This will depend on the customers country. 

We do not ship to PO Boxes.

Complimentary shipping on orders for Switzerland and EU. For orders outside of Switzerland, customs duties and taxes are not included.

Complimentary shipping on international orders over 600 EUR. For orders outside Switzerland, customs duties and taxes are not included.


40 EUR                    

You will receive a shipping confirmation email with delivery details once your order has been delivered to the courier.

Our courier delivers from Monday to Friday during business hours. SIMONE PALMERS cannot be held responsible for delays in shipments caused by any circumstances beyond the control of SIMONE PALMERS.

Please note that orders above 2500 USD shipped to the United States require a formal customs clearance. FedEx /DHL may contact you to retrieve your federal Tax ID or a social security number in order to complete the delivery to your doorstep.


Please note that shipping outside of Switzerland could incur customs charges imposed by the Customer's national tax/customs authorities.

For orders to Switzerland CHF, we offer DDP (Delivery Duty Paid) where import taxes and duties are included.

For orders placed outside of Switzerland duties and taxes are not included and they shall be borne directly by the Customer upon the parcel's arrival in the destination country.


If an order is refused at delivery you will not be refunded shipping costs and any duties and taxes incurred. We strongly urge you to review your order prior to shipment.


All items produced by SIMONE PALMERS, hereby referred to by name or as “we”, “us” and “our”, are carefully made by hand in our ateliers to ensure the best possible quality. Each piece is made to order and as a result of this we are unable to offer a refund or exchange. If you require assistance, please contact our customer service team at